s

TERMS AND CONDITIONS

Val Kristopher Limited

TERMS AND CONDITIONS


We aim to process orders within 2-5 working days unless there is additional processing time stated within the product description. However due to high volumes, we may experience some delay in which all affected customers will be informed. Val Kristopher Limited will not be responsible for delay in shipment caused by holidays, weather conditions, custom issues and any other circumstances that is beyond our control. Once the order has been shipped, it will no longer be possible to change the delivery address therefore please ensure to input the correct delivery address at checkout.

 

Made-to-order/ Pre-Order items
These are items that are not yet in stock but will be available soon. You can place an order in advance to reserve such items. Orders will be shipped the moment the items are in stock. Payment will be taken the moment the order is placed. If any delay occurs, all customers will be informed immediately. Val Kristopher Limited is not held responsible for delay in delivery of merchandise due to circumstances that is beyond our control which results in the arrival of merchandise to our warehouse later than the specified date stated in the product description. Any failure in shipment of merchandise will result in orders to be fully refunded immediately.

Made-to-order/ Pre-order items are not eligible for refunds.

 

Shipping Information

We are currently offering free shipping. Below are the delivery time frames to be expected when your parcel is out for delivery. 


UK – ROYAL MAIL SIGNED FOR (1-2 days)

Europe – DHL WORLDWIDE SHIPPING (1-3 days) 

USA- DHL WORLDWIDE SHIPPING (2-3 days) 

Asia - DHL WORLDWIDE SHIPPING (2-5 days) 

Other International – DHL WORLDWIDE SHIPPING (2-5 days) 

Tracking information are provided on all orders which is included in the shipping confirmation emails sent once the order has been shipped.

 

Route Shipping Insurance

The Route Policy provides shipping insurance for your online purchases that are lost or damaged while in transit or “porch pirated” (“porch pirated” meaning the carrier reports the status as “delivered” but the parcel has been stolen from the delivery address and a police report has been filed).

Route will provide you with a summary of the Route Policy and instructions to file a notice of loss. Upon your agreement to these Terms of Use, the Route Platform and access to the Route Policy will be activated. If you opt in to the Route Policy, this charge will appear for you to review and verify at checkout. The Route Platform may, from time to time at Route’s sole discretion, test cost variances to identify the optimal conversion rate.

The Route Policy does not cover the following without a specific written amendment from Route: single orders exceeding $5,000 USD in value. All fees paid for the Services are non-refundable and non-transferable except as may be expressly provided in these Terms. 

Claims for packages marked “delivered must be filed after 5 days and before 15 days from the date the package was marked “delivered.”

Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 for international) and within 30 days from the last checkpoint.

 

Returns and Exchange Policy

Returns and exchanges (subject to availability) will be given up to 14 days from when the product was received and must be in perfect selling condition, unworn. Tags must be included and unbroken. 

To return an item, please use the pre-paid return labels provided with your order. If you didn’t receive a pre-paid label, please contact us here on customersupport@valkristopher.com and we will sort this out for you.

All items are inspected thoroughly before a return / exchange is processed. Items found worn/used/unsellable will be rejected and returned back to you.
If you receive a faulty item, please let us know via email within 14 days of receipt as we cannot assist you after that time frame. Please contact customersupport@valkristopher.com for assistance.

Items not eligible for returns/exchanges:
-Underwear
-Socks
-Tailored/custom items
-Sample items

Payment system
Our payment system is managed via PayPal and Shopify Payments, the world’s leading online payments systems.

When using a debit/credit card to make a purchase, you can use two methods. Our main method is through Shopify Payments. Alternatively you can use Paypal to make purchase via debit/credit card without needing a Paypal Account. This alternative payment is located in the Paypal button at checkout. 

We do not store credit card details nor do we share any information to any other parties.  

Val Kristopher Limited © All rights reserved.

VAT Registration. GB 279 5373 53
Company No. 10929899

Opening hours Monday – Friday 9am – 5pm GMT
customersupport@valkristopher.com

 

Rights To Cancel
Val Kristopher Limited reserves the right to reject or cancel your order fulfilment of all orders on the Val Kristopher website. We reserve the right not to accept your order for any of the following reasons:


 The product is not available / in stock
 Your billing information is not correct or not verifiable
 Your order has been suspected of fraudulent activity
 We could not deliver to the address provided by yourself
 In the event of misspelling, pricing or other errors or mistakes in the website information

 

Data Check
Here at Val Kristopher we take fraud and security very seriously therefore we may run multiple checks on your details before we ship your order. These checks may include verifying your address and payment details linked to your order. Any orders found to be made under fraudulent pretences will be followed up with an investigation and reported.

 

Privacy Policy
This Website and its owners take a proactive to user privacy and ensure the necessary steps are taken to protect the privacy of its users. This website complies to all UK national laws and requirements for user privacy.

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

 

Customs
Countries outside of United Kingdom may be subject to additional duties to be paid. As the recipient, you are liable for all import duties, custom and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from custom on arrival. The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties. If you refuse to pay the duties to release your order, the order will subsequently be returned back to the Val Kristopher warehouse and refunded. A shipping & handling fee may be deducted from your refund.

 

Prices & Currency
The product prices displayed on the website are inclusive of Vale-Added Tax (VAT). Shipping rates are applied pre order. The exact shipping rates depends on the country where your order is being delivered.

 

Prices May Vary Across Stories

Conversion rates may apply.

 

Price Changes
Val Kristopher reserves the right to change the price of a product at anytime without forewarning. Any orders placed prior to this change cannot be amended to the revised price.

 

Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. User can subscribe through an online automated process should they wish to do so at their own discretion.



Contact & Communication:
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.


Edited and customise by
Val Kristopher Limited - Hallam Mill, Hallam St, Stockport, SK2 6PT, UK