Once placed, orders generally leave our warehouse within 24 hours. Due to this rapid turnaround, it’s usually not possible to cancel or amend your order once it is placed. However, you can still return item(s) to us upon receipt and / or place an additional order for any products you may have missed.

Product measurements can be found on each product page.  If you are in between sizes, we suggest sizing up.

All payments are processed in GBP (British Pounds Sterling).

If your country uses a different currency, your order value will be automatically converted during payment based on the current exchange rate. If you’re not sure how much your order will cost, you can use our currency converter (via the dropdown menu at the top of the page), with exchange rates provided by Universal Currency Converter. Please note that this is for guideline purposes only, and the exact rate of exchange will be determined by your bank at the time of transaction.

There can be many reasons why payment may be declined. Unfortunately this isn’t something we’re able to advise upon – for more information, or if you think this has occurred in error, please contact your card issuer.

When your order is placed, you’ll receive a confirmation email containing your order number and all order details. Please quote your order number in any correspondence with us so that we can help deal with your request in the most efficient manner. If you do not receive your email confirmation, please check your spam / junk folder before contacting us.

We use ‘Secure Socket Layer’ technology (SSL) to encrypt your payment, to ensure your card details are safe. Verified by Visa and Mastercard SecureCode (3D Secure) is also in place where set-up by you, to provide further security.

You can identify a secure connection when the usual ‘https’ page address prefix changes to ‘https’. You may also see a small padlock icon indicating that the page is secure, depending on the Internet browser you are using.

We automatically deduct the 20% UK sales tax (VAT) from all International (non-EU) orders at checkout – this discount will be applied once your postage country is selected and confirmed.

All products are sent by the courier of our choice – this will be Royal Mail, DPD, FedEx or DHL Express.

We will email you with order tracking information as soon as your parcel is dispatched from our warehouse. This email will include your unique tracking number, and instructions on using this to track your order online where this service is available.

If you do not receive this email, please check your spam / junk folder prior to contacting us.

Delivery times to the UK are normally 2-3 working days from dispatch. For Europe 5-7 working days and the Rest of the World, up to 14 working days. This does not include Bank / Public Holidays – please allow more time during holiday periods.  These delivery times are not guaranteed and can depend on customs clearance.

Unless via courier, the national postal services in the respective countries handle all orders. If you have concerns about an order please contact us and we can track for you, although please note that we cannot raise enquiries with Royal Mail unless the estimated delivery times above have surpassed.

We cover duties and taxes on orders shipped to EU countries. For the ROW, all deliveries may be subject to import duties and taxes (these are levied by the importing country when the parcel arrives in your country). All applicable duties, fees and any other charges imposed for customs clearance are the responsibility of the customer.  Orders to the US will have duties calculated at checkout so once they arrive in your country, there will be no further charges to pay.

We currently deliver our products to most countries and territories, including the United Kingdom, Europe, USA, Canada, Australia, China, South Korea, Singapore, Japan, Taiwan, and parts of South America. If your country is not listed at checkout, please contact us and we will advise whether it is possible to deliver to you.

We do not ship to Russia, Ukraine or Israel due to transportation issues. No orders for these countries will be accepted.

Orders generally leave our warehouse within 24 hours of being accepted – if we have already posted your order, it will not be possible to amend your delivery address. If you made an error during checkout which you have noticed immediately, please contact us as soon as possible.  

If returns are received within 14 days of receipt by the customer, a refund will be issued. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days). Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been worn or otherwise used.
Please register your return using our online returns portal - you will need your order number and email address to do this. 

Please retain your proof of postage until your refund has been processed. 

If returning from overseas, please ensure you complete the documentation declaring the parcel very clearly as "return of goods" otherwise you may incur customs duties for the return.

Please allow up to 5 working days for our team to process your return. It then may take a further 3-5 days for the money to be credited back to your original payment method. Please note that during peak trading- periods, this process may take longer.

All items are scanned at the point of packing, and packed under CCTV for your peace of mind.

If you believe there has been an error with your order. please contact us with your order number and details of the error within 72 hours of receipt so that we can help rectify this for you. Please note, after 72 hours we will assume that the order and products therein arrived correctly. Please see our Terms and Conditions for more information.

Please contact us as soon as possible with your order number and details of the issue. The faulty item should be returned to us for assessment – should it be concluded that the product is faulty, the return delivery charge will be credited back to you on proof of postage (please keep your receipt!).

Our promotions cannot be used in conjunction with any other offer – any additional discount code(s) you input at checkout will overwrite previously accepted codes. Therefore, if you do have multiple discount codes available, you must select the one you’d prefer to use for addition to your order.

We regularly retire old promotions to run new offers. If your promotional code is not accepted at checkout, first ensure that you are typing it correctly and have not made any mistakes. If the code still cannot be applied, it’s likely that the promotion is no longer valid.

However, if you think this may be an error, please contact us.

Unfortunately, we are unable to refund the price difference when an item you have purchased later goes into sale or offer. However, you are welcome return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy.