All EU orders will be shipped DDP (Delivered Duties Paid), this means you will not be charged customs. Our courier DHL may contact you for more information regarding your shipment.
All orders placed and shipped within Europe, will continue as normal and avoid any further charges. This has taken immediate effect.
We are trying our best to get your orders out as fast as possible, however, please expect possible delays due to the lockdown in U.K. You will be informed and updated through email throughout the fulfilment of your order.
We are currently offering free shipping. Below are the delivery time frames to be expected when your parcel is out for delivery.
UK – ROYAL MAIL SIGNED FOR (1-2 days)
Europe – DHL WORLDWIDE SHIPPING (1-3 days)
USA- DHL WORLDWIDE SHIPPING (2-3 days)
Asia - DHL WORLDWIDE SHIPPING (2-5 days)
Other International – DHL WORLDWIDE SHIPPING (2-5 days)
Tracking information are provided on all orders which is included in the shipping confirmation emails sent once the order has been shipped.
If you have any questions, please contact: firstname.lastname@example.org
Route Shipping Insurance
The Route Policy provides shipping insurance for your online purchases that are lost or damaged while in transit or “porch pirated” (“porch pirated” meaning the carrier reports the status as “delivered” but the parcel has been stolen from the delivery address and a police report has been filed).
The Route Policy does not cover the following without a specific written amendment from Route: single orders exceeding $5,000 USD in value. All fees paid for the Services are non-refundable and non-transferable except as may be expressly provided in these Terms.
Claims for packages marked “delivered must be filed after 5 days and before 15 days from the date the package was marked “delivered.”
Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 for international) and within 30 days from the last checkpoint.