EXTENDED CHRISTMAS RETURNS POLICY

All gifts purchased between 3rd November and 24th December 2026 can be returned up until 5th January 2027 if unwanted or unsuitable.

• Full-price items are eligible for a full refund up to 6th January 2027.
• Sale items are eligible for a refund within 14 days of purchase. After 14 days, sale items can be returned for store credit or exchange.

ARCHIVE SALE

Items purchased from the Archive Sale are only eligible for exchange or store credit.

RETURNS

To start a return enter your Order Number and the Email Address used on your order via our Returns Portal.

Returns and exchanges (subject to availability) are accepted within 14 days of receipt. Items must be unworn and in perfect, resaleable condition, with all original tags attached and unbroken.

Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days) which will be valid for 12 months from the date issued.

Please allow 7-10 days for refunds to be processed. You will receive notification of a refund once it is processed, and funds will then appear in your account within 3-5 days.

Customers returning products from the United Kingdom can receive a free returns label after submitting their return. Customers looking to refund items from outside of the United Kingdom will be required to pay their own postage.

All returned items are thoroughly inspected before a return or exchange is processed. Items that are worn, used or deemed unsuitable for resale will be rejected and returned to the customer.

Please retain your proof of postage until you have received your exchange or refund. If returning from overseas, please ensure you mark your return clearly as "return of goods" otherwise you may incur customs charges.

EXCHANGES

To make an exchange enter your Order Number and the Email Address used on your order via our Returns Portal. You will have the option to exchange for the same product, a different product of the same value or one of higher value.

Please send your item(s) back for an exchange within 14 days of receipt.

Once your original order has been received and accepted by our returns team your exchanged order will be sent out.

Exchanged items will be sent with free, standard shipping.

FAULTY / INCORRECT ITEMS

If you receive an incorrect or faulty item, please contact us at customersupport@valkristopher.com within 72 hours of receipt so we can assist you.

ITEMS EXCLUDED FROM RETURNS AND EXCHANGES

The following items are not eligible for return or exchange:

• Underwear
• Socks
• Tailored or custom-made items
• Sample items